Direct Mail News & Resources

Long-time Mailing and Printing Company Johnson & Quin Installs EFI Monarch to Streamline Operations and Centralize Data

Foster City, Calif. – May 10, 2010 – EFI™ (Nasdaq: EFII), a world leader in customer-focused digital printing innovation, today announced that Johnson & Quin, Inc., a full-service direct mail printing and production company in operation for 134 years, has chosen the Monarch solution to streamline processes, smooth workflow and centralize job information. Johnson & Quin replaced its previous MIS system with Monarch Foundation (formally Hagen™ OA), a flexible, powerful, intelligent and automated print production and management solution.

Johnson & Quin began looking for a comprehensive system in mid-2008, when the needs of the company had outgrown the capabilities of its former MIS system. “We’re unique in that we’re really a direct mailing company that offers full production capabilities, and so we use cost-based estimating versus the more common price list method,” said Bob Arkema, vice president at Johnson & Quin. “This was problematic with our old system and for other vendors we evaluated. EFI Monarch enabled us to implement a complete solution right out of the box.”

The ability to use cost-based estimating was a key decision factor in selecting Monarch. The system’s Parts Module, which enables Johnson & Quin to easily track components throughout the production process, has been an unanticipated benefit of the system.

After only two months of running on Monarch, Johnson & Quin is already seeing huge benefits. “Monarch streamlines our processes, with all the information being pulled from the estimate on through the invoice,” said Linda Desmond, financial systems administrator. “This has smoothed our workflow considerably, and centralized all job information, which is a tremendous time saver.”

In addition to product attributes, Johnson & Quin was looking for high-quality service and support. “We know we made the right product choice, but it really comes down to customer service, and EFI has been exceptional,” said Arkema. “The training and implementation support were outstanding, and we look forward to great service in the future.”

“EFI is proud to offer products that address customers’ pain points and increase their performance and profitability,” said Jeff White, general manager of EFI Monarch. “We are equally focused on providing customer service and support that is second to none. We’re excited that Johnson & Quin has become a Monarch user and has seen positive improvements since day one.”

About EFI
EFI (www.efi.com) is a world leader in customer-focused digital printing innovation. EFI’s award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company’s robust product portfolio includes Fiery® digital print controllers and solutions; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek™ UV wide-format inkjet printers; Jetrion® industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions. EFI maintains 23 offices worldwide.

About Johnson & Quin
Johnson & Quin, located in Niles, Ill., was founded in 1876 and has been a leader in direct mail production since 1979.  A resource for a wide range of mailings from a few thousand to several million pieces, the company specializes in highly-personalized and versioned mailings in many different formats (envelope packages, self-mailers, postcards, and hand-assembled packages). Additionally, the company offers integrated marketing capabilities, loyalty campaigns, trigger mailings, and membership and gift card programs. Johnson & Quin has a proven and tested data and physical security platform that complies with the ISO27001/ISO17799 security audit standards.  The company offers optimized mail plans that utilize BMC/SCF drop ship, comingling, co-palletization, USPS Intelligent Mail® barcode tracking, and reporting. Visit www.j-quin.com for more information.

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